Frequently Asked Questions

If you’ve got a question that isn’t answered below, send us an email or message us on Facebook or WhatsApp. We’ll get back to you as soon as we can. 

What if my item is not authentic?

If the item is not authentic, we will return it to your address, and customers must pay return shipping.


How long is my quote from NANBOYA valid?

Quotes are valid for 5 days.


How do I accept your quote?

If you are satisfied with our quote, please fill out our application form with information about your payment method and address.


Do I have to sell my items if I don’t like my quote?

If you are not satisfied with our quote, or if you decide you no longer wish to sell, there is no obligation to accept the quote.


What do I need to bring to Nanboya stores besides my items?

If you wish to sell your items at our store, you will need your identity verification documents (driver’s license, passport, etc.)

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